Christmas Eve Services are sacred and joyful occasions. Churches and chapels fill with familiar carols and flickering candles, but they also fill with people carrying complex stories—joy and grief, gratitude and loss, faith and questions. On this holy night, words matter. What people hear can steady a weary heart or open a door to hope.

Over the years, I’ve been a part of dozens of Christmas Eve services, most of which have been inspiring and encouraging. I’ve also been to a few that were…Well, let’s just say they were lacking.

Here are twelve things people need to hear on Christmas Eve—truths that echo from the original Christmas story and still speak powerfully today.

1. You are welcome here. Christmas Eve is not a private gathering for insiders. It is a wide-open invitation. Whether someone comes weekly or once a year, confident or uncertain, hopeful or hurting, the message is the same: You belong.

2. “Unto us a child is born.” Most importantly, we need to hear the scripture story. The Christ who was born in Bethlehem is God’s gift for you, for me, and for all of us. The good news is not for a select group of people, but for all people from all nations, all races, and all walks of life.

3. “Fear not!” The first words spoken by the angel on the first Christmas were not instructions or expectations—they were reassurance. Fear not. Those words still matter in a world anxious about health, relationships, finances, violence, and the future. Christmas begins with comfort.

4. Christmas brings good news…tidings of great joy. This joy of Christmas is not shallow cheer or forced happiness. It is good news that God has not abandoned the world. Joy is possible even when circumstances are difficult because God has “become flesh and moved into the neighborhood” (John 1:14 MSG)

5. It’s okay to feel joy and sorrow at the same time. For many, Christmas is layered with grace and grief. Christmas Eve gives permission to hold both realities at once. You don’t have to choose between honesty and hope. The manger holds space for both.

6. God meets us exactly where we are. The Christmas story unfolds not in a palace, but in borrowed space. God did not wait for ideal conditions. In the same way, God meets us not where we wish we were, but right where we are.

7. You are not alone. Emmanuel means “God with us.” Christmas is the announcement that God has chosen presence over distance. Emmanuel is not an abstract idea; it is a promise that we are accompanied through all of life, including uncertainty, grief, joy, and change.

8. God comes near to us, even in messy and uncertain circumstances. The birth of Jesus happened amid disruption, displacement, and danger. That should comfort us. God is not deterred by our chaos. Divine love enters the world as it is, not as we wish it to be.

9. You can experience the peace of Christ, even if every conflict isn’t resolved. Peace does not require that everything be fixed. The peace Christ brings is deeper than resolution—it is the steady assurance of God’s nearness in the midst of unresolved tensions.

10. The darkness will not have the final word. The Christmas star that guided those seeking the Christ child reminds us that night may surround the nativity, but it does not overcome it. Christmas declares that light shines in the darkness, and the darkness cannot extinguish it. This is not denial of hardship; it is defiance of despair.

11. The birth narrative is just the beginning. The story does not end at the manger. It continues through the life, death, and resurrection of Jesus, and it continues still. God is at work in the world and in our lives, shaping a story not yet finished.

12. Like Mary, we can ponder and treasure these things in our hearts. Christmas Eve does not demand immediate understanding or action. It invites reflection. Wonder. Quiet trust. Sometimes the holiest response is simply to hold the mystery close and let it work on us over time.

Christmas Eve is not about having all the answers. It is about receiving a gift. A child born in humility. A love that embraces us unconditionally. A light that shines gently but persistently into the darkest places.

These are the things people need to hear, not just on Christmas Eve, but in the days that follow as the Light of Christmas helps to navigate the daily grind of life.